Privacy Policy

Who we are

Manitoba Lock & Safe is a commercial locksmith business operating in Winnipeg and throughout Manitoba. This policy explains what personal information we collect through this website, why we collect it, and what we do with it. It applies to manitobalock.com only — information collected in person, over the phone or through a service agreement is handled under the same principles but may involve additional records.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Information you give us. When you submit the quote request form we collect your name, company name, email address, phone number, the site location, the service you are asking about, your timeline and whatever you write in the details field. We only collect what the form asks for — please do not send us access codes, key numbers or alarm codes through the website.

Information collected automatically. Like most websites, our host records standard technical information such as IP address, browser type, referring page and the pages you view. If website analytics are enabled, aggregate usage data is collected as described below.

What we do not collect. We do not ask for or store payment card details through this website, and we do not knowingly collect personal information from children.

Why we collect it

• To respond to your quote request or enquiry
• To prepare a scope of work, quotation or service schedule
• To arrange attendance, access and scheduling for a job
• To maintain service and key control records for your account
• To meet our legal, licensing and insurance obligations
• To understand how the website is used so we can improve it

We do not sell personal information, and we do not share it with third parties for their own marketing purposes.

Marketing

Submitting the quote form is a request for service, not a subscription. We will not add you to a mailing list on the basis of a quote request. If we ever send commercial electronic messages, they will comply with Canada's Anti-Spam Legislation (CASL) and will include a working unsubscribe link.

Cookies and analytics

This website does not use advertising cookies or tracking pixels.

We may use Google Analytics to understand aggregate website usage — which pages are read, how visitors arrive, and which devices they use. Where it is enabled, IP anonymisation is turned on. Google Analytics sets its own cookies; you can opt out across all sites using the Google Analytics opt-out browser add-on, or by blocking cookies in your browser settings. Blocking them will not affect your ability to use this site.

Service providers

We use third parties to operate this website and our business, and they may process limited personal information on our behalf: our website host, our form-processing provider, our email provider and our analytics provider. These providers are bound to use the information only to deliver the service we have engaged them for. Some of them process or store data outside Canada, which means that data may be subject to the laws of the country where it is held.

How long we keep it

Quote requests that do not become jobs are retained only as long as needed to follow up, and are then deleted. Where you become a client, we retain service records — including key system charts and key issue records — for as long as we hold your account and for the period required by our legal, insurance and licensing obligations. Key system records are treated as security-sensitive and are stored accordingly.

How we protect it

This website is served over HTTPS. Access to client records, including key system documentation, is restricted to staff who need it to do their work. No system is perfectly secure, but we treat security records with the seriousness the trade demands — a key chart in the wrong hands is a physical security risk, not merely a privacy one.

Your rights

You may ask us what personal information we hold about you, ask for it to be corrected if it is inaccurate, or ask us to delete it where we are not required to keep it. Contact us using the details below and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this policy as our practices or the tools we use change. The revision date at the top of this page always reflects the current version.

Contact us

Questions about this policy, or about the information we hold, can be directed to: